The product has been returned through a reseller or the online store.Check the previous version eligibility list.) (This can also happen if with an active subscription contract. The product has been upgraded to a different product.(Active subscription contracts have previous version benefits, so this does not apply to them.) ![]() The serial number has been upgraded to a new release.The serial number does not match the media (or product key) used either during installation or during initial activation of the product. ![]()
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